Author Topic: Sound Troubleshooting questions (no sound, surround sound, sync issue and more  (Read 20640 times)

Michael Spencer

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The Video and Sound seem to be out of Sync.
•  Occasionally a stream may have sync issues. If this occurs you can either select another stream or you can adjust the audio to sync with the video by pushing okay, scroll right to the audio and adjust the sync.
•  You can also push A on the keyboard remote or the Audio button on your standard remote. 
•  If your audio always seems to be off. Then 1st reset your router.  If the problem still exists and you do not have really slow internet then you need to go into Kodi settings and enable MediaCodec in the hardware accelerators.

I'm getting video but no sound
•  1st make sure your volume is turned up on both your StreamSmart and your TV.  If still no sound proceed to next:

Next try pressing the green mute button on the top corner of the remote in case you accidentally pushed mute.

If that doesn't work, follow these steps:

Press the Android home button on remote / Settings / Advanced /More Settings /  Sound / Volume / Turn up volume 75-80%.
 Push the android home button, scroll right to sound output and adjust your settings. If you are using Optical for Audio – Change setting to SPDIF.  If using HDMI leave this as PCM , Auto or HDMI Pass through (for 5.1 or 7.1 surround).
Still no sound?
Go to StreamSmart Tools and Reinstall #5.

No sound after OTA update
•  Press home button, turn up volume on your remote about 3/4 of the way, then go back into the media center.

How do I get surround sound?
•  Kodi will play the stream for you in surround automatically if it's available. Follow the steps here Push Home button on remote. scroll right to sound output to adjust settings. If you are using Optical for Audio – Change setting to SPDIF.  For HDMI leave this as PCM , Auto or HDMI Pass through (for 5.1 or 7.1 surround).
•  For the best sound quality use premium links such as Real-Debrid.  Click the link below to learn more about Real-Debrid.

If you are thinking about changing the 2.0 channel to 5 or 7, beware that this works for some but not all. If you change this setting, be sure to test a movie in HD with HQ or HD audio (ideally a Real-Debrid link with 5.1 test sound prior to changing and then test again immediately after changing.  If sound has diminished or not working at all after making this change, simply revert the setting back to 2.0.  Note: Some users experience stuttering or freezing of the remote when changing this speaker setting.  Press the power button if this happens and once you enter kodi again adjust the speaker setting again.
To change your setting to 5.1 or 7.1, enter kodi/ click the systems tab / then system / audio output. Change the number of channels to 5.1 or 7.1.  Then scroll down and enable passthrough, keep scrolling down and enable DTS compatible if your receiver supports DTS.

The sound seems really low
If you are using a receiver try plugging the audio cable into a different input on your receiver.

How do I Pair my Bluetooth to my box?
•  Click the android home button on remote/go to advanced/more settings/Bluetooth
The android home screen is the screen that your streamsmart boots to when you turn your streamsmart on.  This button is either a green alien or a house depending on your remote.

« Last Edit: September 17, 2017, 07:07:13 PM by Michael Spencer »