Author Topic: Trouble Shooting Steps For Non Working Boxes.  (Read 18239 times)

Spencer @StreamSmart

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Trouble Shooting Steps For Non Working Boxes.
« on: March 06, 2016, 02:52:52 PM »
1. Press home on remote(this is either a little green alien or a house depending on your remote) then scroll right and Go to OTA and see if you have an update available. If you do hit yes then follow the directions and you are all set. If no update is available go to step number two.

2. Do a speed test on your streamsmart, not another device. If you get the network communication error your box isn't connected to the internet. Try resetting your router by unplugging the power cord for ten seconds.
How do I run a speedtest?
From the home screen scroll to "StreamSmart Tools" then speedtest.  When you are prompted to begin test, press the cursor button on your remote then use the arrows to select the button. When you are done simply press the cursor button and arrow again to turn the cursor off. 

If you run the speed test and get less then 20mgs click on these links to trouble shoot your router.

If you run the speed test and the results are over 20mgs and your OTA doesn't have any available updates and your still having problems try step three if that doesn't help then follow step four.

3. Factory reset your box. go to below URL and read How do you do a factory reset?

4. Pin Reset go to below URL and read How to Hard Pin Reset my box

If you follow all these steps and still are having problems contact us through our support page on Facebook and be sure to let us know you did all these steps and what the results were.
« Last Edit: October 08, 2017, 02:59:31 PM by David Alexander »