Author Topic: My wifi or ethernet will not connect or appear  (Read 9483 times)

Michael Spencer

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My wifi or ethernet will not connect or appear
« on: April 23, 2016, 11:39:14 PM »
My wifi network does not appear
1) Is your router to close to your StreamSmart?  If its within 5 feet, try moving them away from each other or better yet connect your StreamSmart to your router via ethernet...
2) In the wifi settings on your StreamSmart, turn the wifi off and then back on again. (toggle on/off button in the top right corner)
* Still not working?  If not then proceed to step 3
3) Reboot all 3 devices (modem, router, and streamsmart)
Click this link if you want steps on how to reboot these
http://forum.streamsmart.tv/index.php?topic=923.0
* Still not working?  Once all three devices have fully booted back up (about 3-5 minutes) If not then proceed to step 4
4) while on the android home screen (press the home or android button on your remote) scroll right to the 2nd page and choose advanced/more settings/wifi/generate the list of available networks/if no networks appear then wait on this screen for 1 -2 min and see if it appears/if not send email to warranty@streamsmart.tv

I see my network but cannot connect to it
ensure that you have the correct password typed in.
1) Is your router to close to your StreamSmart?  If its within 5 feet, try moving them away from each other or better yet connect your StreamSmart to your router via ethernet...
2) In the wifi settings on your StreamSmart, turn the wifi off and then back on again. (toggle on/off button in the top right corner)
* Still not working?  If not then proceed to step 3
3) Reboot all 3 devices (modem, router, and streamsmart)
Click this link if you want steps on how to reboot these
http://forum.streamsmart.tv/index.php?topic=923.0
* Still not working?  Once all three devices have fully booted back up (about 3-5 minutes) If not then proceed to step 4
4) while on the android home screen (press the home button on your remote) scroll right to the 2nd page and choose advanced/more settings/wifi/generate the list of available networks/select your network and choose forget network

Still not working?
Unplug your StreamSmart for 30 minutes and then reconnect, wait 5 minutes and try running a speedtest again.
« Last Edit: September 12, 2017, 02:58:22 PM by Michael Spencer »